Support
We answer every message within two business days.
Email support@tapmochi.com for the fastest help. Tell us which game you are playing, what device you are on, and what you expected to happen — that is usually everything we need to fix it in one reply.
What to include
- Game name — Steal & Hatch, Rail Jam, or another Tapmochi Games game.
- Device and OS version — for example, Pixel 8 on Android 15.
- Game version — shown in the game's settings or in Google Play.
- What happened — the steps you took and what you saw instead.
- A screenshot or screen recording, if the problem is visual.
Common questions
I lost my progress. Can you restore it?
Our games do not use accounts, and progress is saved on your device. If you uninstall the game or clear its data, progress is removed. If Android backup is turned on, Android may restore it when you reinstall on the same Google account. We cannot see or restore saves on our side.
An ad did not give me my reward.
Rewarded ads give the reward after the ad finishes. If you watched to the end and got nothing, email us the game name, the time it happened and your game version.
How do I change my ad and privacy choices?
You can reset or delete your advertising ID, or opt out of ads personalisation, in your device settings. In regions where a consent choice is required, the game also shows a Privacy options button. Each game's privacy policy has the details: Steal & Hatch · Rail Jam.
Can I delete my data?
Uninstalling the game or clearing its storage deletes your progress on the device. To ask us to access or delete other data, email us — see the game's privacy policy for what is collected.
Do you take ideas and feedback?
Yes, and they shape what we build next. Send them to the same address.
Press and business
For partnerships, press, or anything else that is not a support question, write to support@tapmochi.com with "Business" in the subject line.